Shipping and returns

Can I receive my order at a location other than the billing location?

If you would like your order to be sent to a different address because you are away from home or because your order is a gift, please enter this address during checkout.

You will receive the invoice via the submitted email address while the package is being sent to the selected delivery address.

When will I receive my order?

We are sure you are looking forward to your order. Therefore, you will receive timely updates from us:

- You will receive an order confirmation by email when it has been successfully placed.

- You will receive a delivery confirmation by email when your shipment is on its way. This email will contain a Track & Trace code that will allow you to track your order.

In European countries, it will take approximately 6-8 days to receive your package, this period may vary due to circumstances beyond our control.

Can I return my order?

Changed your mind and want to return your product? This can be done free of charge within 30 days of receiving your order.

Please note the following conditions when returning your products:

• For hygiene reasons, we can only accept the return of our hermetically sealed packaging. Products such as cream, lotion and serum are not returnable.
• We can only accept returns when the order has, if possible, been sent undamaged, in the original packaging and in a sturdy shipping box. For products that are damaged or show signs of use, we reserve the right to refuse returns or charge for the damage.
• When you return the entire order, we expect you to also return the purchase gift. If we do not receive it, we will subtract the value of the gift from the amount to be returned.

Royal advice::

– Carefully open the delivery box and original packaging so that you can reuse them and return the order if necessary.

How can I exchange or return my product?

Is the product eligible for return? If the answer is yes:

Send us an email to [email protected]

Does this not work or is something unclear? Contact our customer service, they will be happy to personally assist you further!

After sending the email, you will receive the return address and a unique ticket number with which to return your order to us.

Remember that if you return an order in full, or if the total amount of the non-returned order falls below the minimum amount to receive the gift, you no longer meet the conditions to keep the gift supplied and it must then also be returned.

Returns are free of charge with us!

Complaints

We want you to fully enjoy our products! That's why we'd like to hear from you if you have any complaints about them or our services.

In order for us to help you as effectively as possible, you can contact us by email and on our Facebook page. We aim to respond to your message within one business day. If your complaint is related to an online order, please also send us the order number.

Would you prefer direct contact with one of our staff? Call us on: +359 87 764 4198.

In case of a complaint or dispute, you can also visit Online Dispute Settlements at http://ec.europa.eu/consumers/odr​.